Today, the concept of personalization has blended into part of the customer experience. Using a name is barely a personalized ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with ...

Customer service satisfaction in energy companies’ has improved in the last six months, reaching +58, a seven point increase.

Jodie BryantEnterprise Account ExecutiveZenarate AI is transforming customer service, from the first interaction a customer ...

You will always have the end of the year to acquire new customers with timely needs. But that can’t be the dominant source of ...

Boon Edam's new service program includes the opening of a new D.C. service location, with more planned for 2025, as the ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond basic demographics to learn about their preferences, behaviors, and pain points ...

Meal delivery services give consumers a convenient way to make home-cooked meals by delivering fresh, pre-measured ...

Tech expert Kurt “CyberGuy" Knutsson says Hipshipper, which is used by eBay, Shopify and Amazon sellers, exposed millions of shipping labels.

If you want to keep customers on your site and drive purchases, one marketing strategy could be your game-changer.