CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

AI agents aren’t meant to take human jobs—instead they free humans from their most tedious tasks and allow them to focus on ...

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Do you ever open your least favorite client’s email, read it while filling up with rage, close the email and then stew about ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even Discord. But with Slack, for instance, able to ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...