CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

AI agents aren’t meant to take human jobs—instead they free humans from their most tedious tasks and allow them to focus on ...

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Do you ever open your least favorite client’s email, read it while filling up with rage, close the email and then stew about ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, Microsoft Teams, and even Discord. But with Slack, for instance, able to ...

Cigna aims to improve customer relations while keeping a close eye on the bottom line. If it works, other insurers may be ...

U.S. Army contracting is not on hold, the Defense Department said Tuesday in an attempt to clear up confusion stemming from email guidance ... Guantanamo Bay detainee support services that now ...

The South African Weather Service said that its information and communication technology systems suffered a suspected cyberattack on Sunday evening. Its website and email services were down on Monday, ...

Garena Free Fire offers dedicated customer service to resolve player issues efficiently. Whether it’s account recovery, payment problems, or in-game concerns, players can access comprehensive support ...

Bank of America offers identity protection service in wake of the data compromise to mitigate risks. Get two weeks of free access to pro-level trading tools, including news alerts, scanners ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...

Putting it All Together: A Sample Email Reply To a Customer Complaint You may already have a series of customer service email templates you and your team use to handle various customer complaints.