By analyzing organizational data to uncover bottlenecks, process mining bridges the gap between the customer-facing journey ...

From real-time support to tailored recommendations, AI agents are changing how brands connect with customers and foster ...

Marketers rely on CDPs to collect, unify, organize and analyze customer data, but the onus is still on them to manage ...

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human ...

The retail landscape will continue to evolve rapidly in 2025, and AI will help brands elevate their CX to meet consumers’ ...

While there are certainly costs associated with going green, sustainability has the potential to boost sales, cut costs and ...

RIGA - National postal company Latvijas Pasts plans to open 15 to 20 new-concept customer service centers this year, Girts Rudzitis, the company's new chairman of the board, told LETA in an interview.

Customers today demand a seamless experience across all channels; they want convenience, regardless of how they interact with ...

AI has grown from being a facilitator to becoming a strategic differentiator that can revolutionize the way businesses engage ...

Air Inuit's branding was designed by the leading brand strategist, Marc-André Chaput, and FEED, a Canadian creative studio.

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...