From real-time support to tailored recommendations, AI agents are changing how brands connect with customers and foster ...

Marketers rely on CDPs to collect, unify, organize and analyze customer data, but the onus is still on them to manage ...

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational ...

Modern customer service blends technology and human expertise. Digital tools handle routine tasks efficiently, while human ...

Most people get defensive when someone points out their flaws. But these ChatGPT prompts will turn every piece of criticism ...

For example, Whole Foods uses warm spotlights in the produce ... Deeper insights help businesses to make smarter decisions and refine customer touch points effectively. Incorporating emotional journey ...

Connected Data, Connected Customers A customer shops online, browses your mobile app, then visits your physical store. Each interaction holds a piece of their story-preferences, behaviors, needs. The ...

RIGA - National postal company Latvijas Pasts plans to open 15 to 20 new-concept customer service centers this year, Girts Rudzitis, the company's new chairman of the board, told LETA in an interview.

Amazon’s Prime Day is a classic example of a synthetic landmark. Amazon transformed an ordinary midsummer day into a shopping ...

AI has grown from being a facilitator to becoming a strategic differentiator that can revolutionize the way businesses engage ...

In the fast-evolving digital world of today, companies are using technology to supercharge their customer relationship management (CRM) strategies. With mountin ...