To set the stage for a successful implementation, it's important to define clear objectives and KPIs from the outset, says Taryn Engelbrecht, solutions architect at The CRM Team.

based Ste. Michelle Wine Estates, the third-largest premium wine company in the United States, today announced plans to use Dynamics 365 Commerce as its omnichannel customer engagement solution ...

Microsoft Business Solutions Partner Unify Dots officially selected as Microsoft FastTrack Portfolio Partner for Dynamics 365 Microsoft sel ...

Businesses like Heineken and Siemens leverage Dynamics 365 for personalised customer engagement and service. Another example is L’oreal, which installed and managed manufacturing equipment ...

“We have seen a lot of value added in that time,” he said. Prices for Dynamics 365 on-premises customer engagement and operations products will increase by the same percentage as the ...

The post contains 50 new customer stories, which appear at the beginning of each section of customer lists. The post will be ...