While the mortgage industry is known for its customer service focus, prioritizing a seamless borrower experience, many of ...

The boom in AI is not showing any signs of slowing—in fact, quite the opposite. It is true to say that AI frightens many of us. Those who don’t understand it express concern that it will rid the world ...

Finastra is a global financial software company that provides applications and marketplaces for banks, credit unions and ...

Small and Medium-sized Enterprises (SMEs) are the lifeblood of Europe’s travel and tourism sector – their competitiveness matters now more than ever ...

Dr Ateh Jewel is a multi-award winning creative, regular presenter on This Morning and social commentator on Good Morning ...

Hook Pickleball plays in Fethard Hall from 2 to 3.30pm on Tuesdays, and in Ramsgrange Community School gym from 7 to 8.30pm ...

Operator Welcome to the fourth quarter 2024 Arista Networks financial results earnings conference call. During the call, all participants will be in a listen-only mode. After the presentation, we will ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

Eighty-five percent of customer service leaders will explore or pilot customer-facing conversational generative artificial intelligence solutions this year, according to a survey by Gartner. The ...

Transform your client relationships when you understand what keeps them around. These ChatGPT prompts will help you create ...

CX has outgrown its traditional role as a support function. It’s now a strategic lever for achieving business outcomes, from ...