Artificial intelligence is now in dealers’ website chatbots, text and voice assistants, sales lead tools, repair schedulers, ...

If you're over 55 years old, you can save money on having a phone plan on T-Mobile, Verizon or even small carriers like Mint.

As digital interactions dominate modern communication, the rapid evolution of cyber threats demands robust security measures ...

Paste Magazine is your source for the best music, movies, TV, comedy, videogames, books, comics, craft beer, politics and ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

Former EverService executive joins CTM to oversee product development and CX initiatives MILLERSVILLE, Md., Feb. 6, 2025 /PRNewswire/ -- CallTrackingMetrics, a global conversation analytics company, ...

I like to share everyday life events with you, and I tend to get cranky and write about the bad stuff too often. So I am ...