As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

AI-driven support systems can operate continuously, assisting customers beyond standard business hours and catering to global ...

Managing crisis with technology. Amy Sessions shares how Clearwater’s utility customer service team leverages new tech to ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

The shares have sprung back to life thanks to China’s new stimulus programs—and Alibaba’s AI ventures. They stand to gain as much as 48%.

The treatment of this seems to also hinge on who is the agent and priniciple in the scenario. Whilst it's clear when the "Company" is collecting monies that they are the Principle, it is difficult to ...

The business of helping to facilitate customer communications is getting to be a profitable one for Twilio Inc. — by one notable metric. Twilio TWLO just put new numbers behind its progress ...

Retail giant Amazon, online fast-fashion retailer Shein and confectionary brand Ghirardelli Chocolate are among the 600 companies recognized for offering the best customer service in America ...