Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to existing unified communications to unlock capability in collaboration and ...

The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

State agencies held discussions on Friday to propose urgent measures to tackle rampant online fraud and call centre gangs. Representatives of the National Broadcasting and Telecommunications ...

Jersey's only child contact centre is at risk of closure if extra funding is not found urgently. The site is run by the local charity Centrepoint and provides a safe space for children and their ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

In a CNBC interview, Clement Delangue, CEO of Hugging Face, discussed some important developments in the AI industry and ...

We list the best call center software, to make it simple and easy to setup and use a single software platform to manage all incoming calls. Call centers used to something only enterprise companies ...

Commissions do not affect our editors' opinions or evaluations. Call center software enables better customer support by phone and other communication channels. This cloud-based technology is easy ...

The Union government lifted the ban on sugar exports partially on Monday (January 20, 2025), allowing industries to export one million metric tonnes of sugar in the 2024-25 season ending in ...

After campuses of institutions like IIIT, IIM, VNIT, AIIMS, and MNLU, the tiger capital is now set to host Google's AI CoE, further enhancing its reputation as a centre for education, research ...

China is building a new military command centre near Beijing that is 10 times the size of the Pentagon, US intelligence officials have said. Satellite images of the base, about 20 miles south-west ...