As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations — but only when it is used correctly.

Discover how BPO live transfers are transforming debt settlement and call centers by connecting high-intent leads instantly.

For years, robocall bad actors have targeted businesses with sophisticated schemes to steal customers’ financial and personal information. Even the most prominent brands are not immune. Amazon has ...

The legacy of Zachary Antidormi was honoured on Tuesday at the opening of a new centre named for the toddler and the groundbreaking bond his murder forged between police and mental-health services.

The Union government lifted the ban on sugar exports partially on Monday (January 20, 2025), allowing industries to export one million metric tonnes of sugar in the 2024-25 season ending in ...

The decision for the new research and development centre was then quickly made. In an interview with the state news agency Xinhua, Luca de Meo praised the Chinese electric car industry for its rapid ...

The week of December 30 to January 3 23 seconds ...

After campuses of institutions like IIIT, IIM, VNIT, AIIMS, and MNLU, the tiger capital is now set to host Google's AI CoE, further enhancing its reputation as a centre for education, research ...

State agencies held discussions on Friday to propose urgent measures to tackle rampant online fraud and call centre gangs. Representatives of the National Broadcasting and Telecommunications ...

AAP supremo Arvind Kejriwal Friday called the Ayushman Bharat health scheme the "biggest scam" in the country after the Supreme Court stayed a high court order that had asked the Delhi government ...

The Fredericton performing arts centre, shown in a 3D rendering, is still under construction, but is expected to be finished by late 2026. It will officially be named the Ron & Erma Hawkes Centre ...

But amid this currency chaos lies an opportunity: embracing a ZAR-based contact centre solution. This localised approach could be a game-changer for South African businesses, offering stability ...