The business landscape of today is very competitive, where customer experience reigns supreme, with it being one of the key ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

TCN has strategically expanded its global teams across key regions, including EMEA and APAC, strengthening its presence and ...

Expedia is one of the most well-known online travel agencies, offering a wide range of services, including flight bookings, ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing conversational generative AI solutions in 2025. According to a separate Gartner ...

Vertical Growth, Geographic Expansion, Industry Recognition and Transformative Technologies Drive Unprecedented Success ...

Allianz's Enterprise Knowledge Assistant (EKA) uses AI to transform data retrieval, empowering call center agents with ...

For organizations looking to integrate AI-powered voice assistants, some key questions must be answered to ensure success.

Automatic callbacks can improve customer satisfaction and lower costs, but some companies would rather avoid calls altogether.

it is a reliable service suited for businesses of pretty much all sizes. While many cloud call-center providers build customer relations management (CRM) into their product, ZenDesk has done it ...

Jamie Kasper, catalog call center group leader for Vector Marketing Corp., a subsidiary of Cutco Corp., is celebrating 25 ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...