Hansen’s switching costs are evidenced by its strong customer retention rates of around 98% per year. We believe Hansen’s strong customer retention metrics are the result of the mission-critical ...

In a Reddit post, an Amazon delivery driver shared a recent story about dealing with a not-so-friendly customer. The unpleasant interaction centered around a complicated set of instructions the ...

AI adoption should not just be about cutting costs; if the CX is right, it should be efficient while enhancing consumer ...

Telecom industry cloud-native billing, charging, and revenue management software firm Optiva, will unveil its agentic AI-powered business support systems (BSS) platform at Mobile World Congress (MWC) ...

Some customers at different Walmart locations across the U.S. have taken to social media to vent about issues with self-checkout lanes and cashiers.

The U.S. is the powerhouse when it comes to technology and information technology services. The U.S. is well-placed to ...

A major challenge for insurers is improving both the efficiency of the claims process and the customer service of claims ...

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

Discover how brands can maintain customer relationships between purchases of long-lifespan products with content and ...

Read our OneMain Personal Loans review to learn about benefits, rates, fees, and customer experiences. Find out if OneMain ...

Find the best sports betting apps in the U.S. for 2025. Choose the best mobile app to bet with using our comprehensive guide.

Consumers continue to prioritize convenience and seamless post-purchase experiences, while social media and generational ...