Jan 27, 2025 · We're proud to call Lansing our hometown, and that’s why we work with our customers to find ways to reduce their energy costs and footprint. Here you’ll find rebates and incentives for appliance recycling, solar energy, electric vehicle integration and more. Call Center: (517) 702-6006 Hours: 7 a.m. – 5 p.m. Closed weekends and holidays.

Our self service kiosks accept cash, check, credit and debit cards, and electronic banking payments. Kiosks are located at our Haco Customer Service Center, 1232 Haco Dr., Lansing. You can make a payment at any time by visiting our drop box locations.

Customers can report streetlights out by calling 866-710-8222 or through an online form. Learn more about how the BWL prepares for emergencies and how you can be prepared ahead of severe weather, too. Get answers to frequently asked questions regarding power outages and restoration efforts.

The Board of Water and Light manages the water, heat, steam, and electric services and such additional utility services of the City of Lansing. The Board is made up of a Director, Internal Auditor, and Secretary.

The Lansing Board of Water & Light is a publicly owned, municipal utility that provides electricity and water to the residents of the cities of Lansing and East Lansing, Michigan, and the surrounding townships of Delta, Delhi, Meridian and DeWitt.

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The Lansing Board of Water & Light is a municipally owned public utility. Our mission is to provide safe, reliable, and affordable utility products and services to the Greater Lansing region.

Aug 22, 2024 · Wozniak recently heard about the BWL’s plan to consider a two-year rate increase. If approved by the BWL Board of Commissioners, customers would be charged 6.95% more for electric, 9.23% for water, 9.75% for steam utility and 2% for chilled water starting Oct. 1.

Mar 16, 2025 · Lansing saw winds of 36 mph with gusts up to 53 mph. Consumers Energy reported more than 22,000 customers without service, including 3, 700 in the mid-Michigan area.

1232 Haco Drive Lansing, Michigan 48912. Our Haco Customer Service payment lobby is open Monday through Friday from 9:00 a.m. to 4:30 p.m. 517-702-6006 7 a.m. - 5 p.m. Monday–Friday. Closed weekends and holidays. Power/Streetlight Outages, Downed Lines: 866-710-8222.