ITIL ® 4 Foundation - IT Service Management Certification. ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.

The ITIL 4 certification scheme can be adapted to the learning requirements of the individual and the organization. It uses a modular, tiered approach to allow you to develop a comprehensive view of service management or to focus on specific areas of knowledge.

Sep 26, 2023 · This reader's manual is designed to help readers understand and use the ITIL 4 practice guides. It provides an overview of their structure, content and key concepts. It also explains how the practice guides support ITIL 4's qualification scheme …

Apr 30, 2019 · The ITIL 4 framework, the latest evolution of ITIL, introduces new key concepts that enables you and your organization to deliver world-class IT-enabled products and services. Visit our ITIL 4 Concepts page to read and watch the next in our blog and video series ‘ITIL 4: Connecting key concepts’.

Jul 31, 2019 · Overall, ITIL 4 is a more practical and appropriate approach to today’s ways of working, is more integrated and has a clear definition of value. We can use the guiding principles from ITIL 4 and introduce improvements to our current ways of working.

Dec 1, 2023 · By studying and certifying in the ITIL 4 Practitioner: Change Enablement practice – as part of the ITIL 4 Specialist: Plan, Implement and Control combined practice module – practitioners will improve their ability to see the big picture, understand the end-to-end value streams, and navigate novel situations with many unknowns.

Nov 13, 2020 · The ITIL 4 practices are described as "sets of organizational resources designed for performing work or accomplishing an objective". Every practice includes familiar, service management processes while encapsulating more than previous versions of ITIL.

Jul 28, 2015 · Practice for your ITIL ® 4 Foundation exam by testing yourself with the following sample paper: ITIL 4 Foundation - English (zip, 352KB) ITIL 4 Foundation - French (zip, 484KB)

ITIL® 4 Specialist: Collaborate, Assure and Improve. This combined practice module covers the key concepts of five ITIL practices, namely, Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.