Gartner defines IT service management (ITSM) platforms as software that offers workflow management that enables organizations to design, automate, plan, manage, report on and deliver integrated IT services and related digital experiences.

IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is …

6 days ago · Whether deployed on-premises or in the cloud, ITSM tools are invaluable for maintaining an agile and resilient IT environment. For businesses seeking to enhance their IT service management capabilities, exploring the right ITSM solutions is a critical first step.

IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline services.

There are a wide variety of ITSM software solutions, processes and guiding frameworks for ITSM implementation, including the IT infrastructure library (ITIL). IT teams customize their approach to ITSM based on customer needs and business initiatives.

Jan 27, 2025 · Find the best ITSM Software for your organization. Compare top ITSM Software systems with customer reviews, pricing, and free demos. 1 million+ businesses helped.

4 days ago · The best ITSM software can automate ITSM processes, improve efficiency, and strengthen employee productivity. Ideally, it should include preconfigured roles, workflows, and templates that simplify processes so your end users can focus on higher-value tasks.

Mar 10, 2025 · List of the Top Rated ITSM Tools with Features and Comparison. Select the best IT Service Management Tool for your business based on the comparison.

The top 5 IT Service Management (ITSM) solutions are ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BMC Helix ITSM and Freshservice, as ranked by PeerSpot users in February 2025.

Feb 12, 2024 · ITSM solutions enable you to build a robust knowledge base with documented IT processes, framework-specific insights, integrated third-party information, and other internal content management systems.