Customers go to your help centers and portals to request help. By customizing your help centers and portals, you can ensure that your customers see all relevant information they need at the right places, while delivering a consistent brand experience. Learn about the options you have for customizing your help centers.

Aug 21, 2024 · Your service project comes with an online help center for your customers. From the help center, customers can browse all the service project portals they have access to. They can do a lot of other things too like: View available service projects, and filter them by popularity or alphabetical order. Browse a specific service project.

Get help using and administering products. Find answers, support, and inspiration from other Atlassian users. Find existing feature suggestions and bug reports. See FAQs about billing and licensing. See the latest and greatest updates and new features for …

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Aug 21, 2024 · The help center shows all of the customer portals in your Jira Service Management instance. From here, customers can raise requests in any of the portals they have access to. Using the Requests button in the top-right corner of the screen they can view all requests they’ve raised.

Dec 11, 2024 · Starting today, the ability to add rich content to your Help Centers is now available to all Premium and Enterprise users! It’s easier than ever before to edit your Help Center, customize content, and bring richer experiences to your customers or employees.

Mar 19, 2023 · Hi everyone, we are very excited to share a roundup of a few new customisation capabilities we’ve introduced in the Jira Service Management help center. Topics and external resources. We had recently released a new feature called topics to our Premium and Enterprise users. Topics allow admins to simplify the way end-users navigate content in ...

Sep 26, 2024 · We show you how to overcome three design challenges that could keep your Jira Service Management (JSM) support site from putting a smile on users' faces. A well-designed JSM help desk (or support site or help center) can mean the difference between a smooth user experience and a support nightmare.

Sep 4, 2023 · [JSDCLOUD-13029] Allow adding multiple custom domain for JSM Help center - Create and track feature requests for Atlassian products. IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

Jun 28, 2021 · Learn how to install and upgrade Jira Service Management, and use it with other Atlassian products. Discover the how-to info that will make your service project awesome for you and your customers. Get to know all the basic functions you'll be performing in a project.