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The Sitel Group solution included three layers of services for CX Operations, CX Analytics and CX Digital. Sitel Group created a customized digital chatbot, generating dramatic changes at the retailer.

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publication is taken directly from “Sitel Group® CX Landscape 2022: Evolution or Revolution?” This is our latest whitepaper focusing on the state of customer experience in Brazil, France, Germany, Spain, the U.K. and the U.S. and based on the results of a study designed and commissioned by Sitel Group and completed by over 6,000

With Sitel ® MAX, we engage and innovate together. With our people-centric and business-wide methodology we’re transforming the associate experience.