In the event of a complaint, the standardized 8D process in accordance with VDA volume 4 is used to coordinate the failure correction between the supplier and customer. 8D stands for the eight disciplines (process steps) that must be carried out when processing a complaint in order to identify the underlying problem and to avoid a recurrence.

The 8D Report will be only available as PDF. A software solution named 8D Analysis Tool is in preparation and will be available soon in the VDA QMC Webshop.

This volume describes the use of the 8D method for sustainable problem solving. It does not describe a general complaint process which contains the 8D method as a problem-solving tool. In complaint processes, time guidelines are usually established for processing a complaint and thus indirectly also for 8D problem solving…………

The 8D Analysis Tool is intended to support the audit process. The tool’s design and content are based on the VDA Rotband 8D. The Analysis Tool leads the user step-by-step through the entire process. The tool supports . Evaluation criteria and grading standards are set out in …

Proof of efficacy by Risk assessment started / updated?

Im Reklamationsfall wird das standardisierte 8D-Verfahren gemäß VDA Band 4 genutzt, um die Fehlerbeseitigung zwischen Lieferant und Kunde zu steuern. 8D steht dabei für die acht Disziplinen (Prozessschritte), die bei der Bearbeitung einer Reklamation durchzuführen sind, um das zu-grunde liegende Problem zu erkennen und eine Wiederholung zu ver-

This training focuses on the basic principles of problem solving in 8 disciplines. You will learn how to proceed systematically when a problem (e.g. a customer complaint) occurs (describing and resolving a problem), how the problem solving process works, and what an 8D report contains.

Does a target-actual deviation exist? (It is easy to follow: What is the deviation? Where is the deviation? When did the deviation occur? How often/how many items or item numbers are affected?) (images, audio, video) are attached. Further documentation with additional media. Protect against impact! Buy yourself time!

The 8D - VDA QMC Tools is a browser-based application for executing audit reports based on VDA standards.

What is 8D Not all problems are equally complex, 8D only focus on major quality problems when solving these exceeds the ability of a single person. The 8D method is defined as 8 elements that are referred to as “Disciplines”: D1 – Problem-solving team D2 – Problem description D3 – Containment actions D4 – Root cause analysis